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By placing an order with us, customers acknowledge that they have read, understood, and agreed to our policy.
We want you to love your purchase. If it’s not quite right, you can return it within 7 days of receiving your order, as long as it meets our return policy guidelines. Please note that certain items are non-returnable.
To qualify for a return:
Items must be in their original condition: unworn, unused, with tags, and in the original packaging.
A receipt or proof of purchase is required.
All returns must be submitted through our Returns Portal.
For questions, please contact us at support@auroranoir.store
Non-Returnable Items
The following cannot be returned:
Special orders or personalised items
Limited-time promotional sale items
Personal care goods (e.g., beauty products)
Gift cards
Final Sale and Clearance items (Please note that all sale and discounted items are final sale Unless faulty)
International Shipping & Returns
International shipping is available worldwide. Costs vary by destination and are calculated at checkout.
Customers are responsible for all customs duties, import taxes, and handling fees charged by their country.
For international returns, customers are responsible for the cost of the return shipping label as well as any related fees.
Damages & Issues
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue.
We do not guarantee that items will meet subjective expectations regarding fit, style, or appearance.
Exchanges
Reach out to us via email to arrange your exchange.
Refunds
Once we receive and inspect your return, we’ll notify you of approval. If approved:
Refunds are processed back to your original payment method within 10 business days.
Processing times may vary by bank or card provider.
If more than 15 business days have passed since approval and you haven’t received your refund, please reach out via our contact form.
We reserve the right to deny any return that does not comply with this policy.
How to Start a Return
To begin a return, please use our Returns Portal on our website. If you need help, you can reach out to us through our contact form.
If your return is approved, you’ll receive detailed instructions on how and where to send your package.
Note: Items sent back without prior approval or without following the provided instructions will not be accepted.
Cancellation Policy
Our fulfilment process begins immediately upon order placement. For this reason:
Orders cannot be canceled once submitted.
Customers are strongly advised to review item details, sizing, and shipping information carefully prior to checkout.
If an item is out of stock at the time of processing, you will be credited instantly in the form of store credit. Store credit is non-refundable and cannot be canceled.
By completing checkout, you confirm acceptance of this policy in full.
For further assistance, please contact our Customer Care Team via the contact form.